Extract the files using the instructions in Step 2. Before you install the device, make sure that your operating system is current for example, the most recent service pack is installed. If you do not see this screen, skip this step. Note: To view your system type, click Start.
Right-click Computer , and then click Properties. For more information, visit the StarTech. Note: The Hardware Type screen does not appear on all systems. Right-click Computer, and then click Properties. If you are not getting video, the region settings are probably set incorrectly. To change the region setting:.
Try two or three different file types. If the video works for some file types but not the one that you want, then it is likely a codec issue. You can download free codec packs online by searching for them in a search engine like Google. If you are not getting audio, the drivers for the audio device are probably not installed correctly, or Windows has installed the wrong drivers.
Refer to the following FAQ for your operating system:. If the audio works for some file types but not the one that you want, then it is likely a codec issue.
Try two or three different options. If video and audio are in sync for one file type but not the one that you want, then it is likely a codec issue. The drivers install, but GrabBee can't use more than one device at a time, and multiple instances of GrabBee show black screens. When you troubleshoot issues with a video capture device, there are some quick tests that you can complete to rule out potential problems.
You can test to make sure that the following components are working correctly and are not the source of the issue:. Use the video cables, source, and capture device in another setup to see if the problem is with the components or the setup. Use a different video cable, source, and capture device in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test the video cables and source with the video capture device, make sure that the following is true:.
Other video destinations work with the same video source. Check to see if your device is listed under Sound, video and game controllers. If the device is listed with an error, follow the instructions on the Support tab on the StarTech. When you test the video capture device on your computer, make sure that the driver and capture software is installed on your system for your adapter.
Some cards may be able to support third party software, however, support is limited. Some video sources implement copyright protection when you are plugging into a non-display device.
Examples of copyright protection include the following:. HDCP may also appear on the screen. This type of copyright protection is included with analogue video for example, composite, s-video, or component. ACP can appear as a brightness pulsing up and down. Copyright protection cannot legally be bypassed, and StarTech. It is possible to passively convert video signals to different connector types, but the video standards will not always match between the video source and video destination.
You may need to actively convert from one video type to another to ensure that the correct conversion is being made. When a passive converter is not available, most video standards can be converted with active converters. Note: S-video to composite can be passively converted. If your video source has the ability to change resolutions for example, a computer , it may be possible to send an incompatible resolution. To verify that the correct resolution is being used, navigate to www.
Make note of the Industry Standards and Maximum Resolution specifications. In the operating system's display management, you can adjust your video source to match or go below the maximum resolution and if possible, the refresh rate of your capture card. Certain StarTech. Before clicking the download button, please make sure that you have selected the appropriate driver for your unit and operating system.
It is highly recommended to always use the most recent driver version available. Try to set a system restore point before installing a device driver.
This will help if you installed an incorrect or mismatched driver. Problems can arise when your hardware device is too old or not supported any longer. Still nothing. Complete garbage and a waste of time and money. Yes - 1 No - 0 Report. Hi Mike, We're sorry to hear that the capture device isn't working for you.
One of our Technical Advisors will be in touch to see if we can help get things working. Very poor instructions and when I finally found the driver on the website, it flat out doesn't work. I was hoping for an easy plug in and ended up with a mess. I'll be sending it back. Save yourself the hassle and find something else. We are always happy to provide support for our devices, identify the area of concern and provide suitable resolutions. I hope you consider our products in the future and once again apologies for any inconvenience this has caused.
You might also like. Overall Rating. Please enter a headline for your review. Write your review. It was easy to find this StarTech. My rating for the quality of this product Optional. I'm ready to share my review. Location Optional. Post Comment. This converter is for use with Windows-based devices only and is not compatible with macOS.
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